What is a Satisfaction Guarantee? How do I return something?
100% Satisfaction Guarantee and Return Policy
We stand behind everything we sell. If you are not satisfied with your online purchase, you can return any item for any reason whatsoever during the first 30 days of ownership. Our customer service representatives will work with you to find the best solution for your situation. Refunds are provided as a store credit for the full product value, or a credit card refund less 20% processing fee.
To use our satisfaction guarantee program, email Customer Service or call customer service at (800) 365-5113 from 9 - 5pm EST.
All product returns require a Return Merchandise Authorization (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address, request an RMA and follow the instructions provided. Your refund will be processed as soon as your items are received.
Please email us and explain in detail what is wrong with the product. In your email, please send us the product name and number as well as the invoice number for your order.
If it is a physical defect in the product, please send pictures.